Shipping & Returns

Shipping Policy

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Return & Exchange Policy

WE WILL NOT PROVIDE EXCHANGES DUE TO INCORRECT MEASUREMENT UNLESS THE ITEM IS UNWORN AND IN ORIGINAL PACKAGING. CUSTOMER WILL HAVE TO PAY FOR SHIPPING IN BOTH DIRECTIONS FOR EXCHANGES.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. WE CANNOT PROVIDE REFUNDS OR EXCHANGES FOR PERSONALISED COLLARS.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at K9MOB@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at K9MOB@outlook.com .Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.